Privacy Policy

This policy explains how Locksmith St Kilda Service of 158 Acland St, St Kilda VIC 3182, Australia handles personal information. It applies to information collected through this website and in the course of providing locksmith services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as applicable to our business.

We collect only what we need to respond to an enquiry and carry out work. That typically includes your name, phone number, email address, the suburb and address of the property, the property type, the service you require and any description of the problem you provide.

Where work is carried out, we may also hold records of the service performed, the hardware supplied and payment details as required for our business records and any applicable tax and consumer law obligations.

This website does not require you to create an account, and the enquiry form does not store your submission on the website. Submitting the form opens your own email application so the message is sent directly to us.

We use personal information to respond to enquiries, provide quotes, arrange and carry out locksmith work, verify that a person is entitled to access a property, issue invoices, and keep records of the work performed.

We do not sell personal information, and we do not use enquiry details for unrelated marketing without your consent.

Before providing access to a property, we need to be satisfied that you are the owner, the tenant, or a person authorised by them. This may involve sighting identification, a lease, or confirmation from an owner, managing agent or building manager.

Identification is sighted for verification purposes. We retain only what is reasonably necessary to record that verification took place.

Information about a property’s locks, keying arrangements and access is treated as sensitive. It is used only to provide the service requested and is not disclosed to third parties except where you have authorised it or where we are required by law.

Where keying records are retained to support future work, such as adding a key to an existing system, they are held securely and used only for that purpose.

We may disclose limited information to suppliers where necessary to obtain specific hardware or keys, to a managing agent or owner where they have engaged us or authorised the work, and to professional advisers or authorities where required by law.

We do not otherwise disclose your personal information without your consent.

This website loads a Google Map only when you choose to load it. Until you do, no map request is made from your browser. When you load the map, or follow a link to Google Maps for directions, Google may collect information in accordance with its own privacy policy.

Fonts used on this site are loaded from Google Fonts. Using the call or address links passes your action to your device’s phone or maps application.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate. We will respond within a reasonable period.

If you believe your privacy has not been respected, contact us at 158 Acland St, St Kilda VIC 3182, Australia and we will look into it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

This policy may be updated from time to time to reflect changes in our practices or legal obligations. The current version is always the one published on this page.