What actually helps when you call
The fastest calls are the ones where we can picture the door. Tell us the address, whether it is a house, an apartment or a business, and what the door looks like — timber or aluminium, one lock or two, a handle that locks or a separate deadlock above it.
It also helps to know what already happened. A key that snapped in the cylinder is a different job from a key that turns freely without moving the bolt, and a security door in front of the main door changes the approach again.

